FAQ

At Werewolf Food, we understand that our customers have questions about our products and services. We want to make sure that everyone who orders from us is completely satisfied with their purchase, so we've compiled a list of frequently asked questions to help address any concerns you may have.

1 - How do I change my order frequency on Werewolf Food? 2 - How do I swap a product on Werewolf Food? 3 - How do I skip an order with Werewolf Food? 4 - How do I update my card details on Werewolf Food? 5 - What makes Werewolf Food different from other dog foods?

Werewolf Food was founded by Chris and Bridgeen, who bring over 20 years of detection dog training experience to every recipe. Our food is vet-approved, gently cooked to preserve natural nutrients, and contains no added colours, preservatives, or artificial cereal fillers. Every recipe is crafted with real, high-quality ingredients — because your dog deserves food you can actually trust.

6 - Is your food grain-free? What does grain-free mean?

We offer both grain-free and grain-inclusive recipes to suit every dog. Grain-free means the recipe contains no wheat, corn, rice, or other cereal grains — ideal for dogs with sensitivities to these ingredients. Our grain-inclusive options use wholesome, digestible grains as a natural energy source. Both ranges are free from artificial cereal fillers and are hypoallergenic-friendly. If you're unsure which is right for your dog, our team is happy to help.

7 - What if my dog has allergies or food sensitivities?

All of our recipes are developed with sensitive dogs in mind. We use hypoallergenic ingredients and avoid common allergens like artificial additives, preservatives, and cereal fillers. We offer a range of single-protein and limited-ingredient recipes to help you identify and avoid your dog's triggers. If your dog has a specific allergy, please check the ingredient list on each product page or get in touch with us directly — we're always happy to advise.

8 - How do I choose the right recipe for my dog?

We offer different kibble sizes and recipes suited to all life stages — from puppies to seniors — and all breed sizes. A great starting point is our Taster Menu, which lets you try a selection of our recipes before committing to a subscription. You can also reach out to our team for a personalised recommendation based on your dog's age, breed, weight, and any dietary needs.

9 - What is the Taster Menu and how does it work?

Our Taster Menu is the perfect way to introduce your dog to Werewolf Food. It includes a curated selection of our recipes so your dog can try a variety before you choose their favourite. Simply order the Taster Menu from our website, and once you've found the recipes your dog loves, you can set up a subscription for regular deliveries at a discounted rate.

10 - Can I cancel or pause my subscription?

Yes — you're in full control of your subscription at all times. You can pause, skip an order, or cancel at any point through your account portal. There are no lock-in contracts or cancellation fees. If you need help managing your subscription, our video guides above walk you through the most common account actions step by step.

11 - Do you ship to Ireland?

Yes, we ship to both the Republic of Ireland and Northern Ireland. Delivery timescales and rates may vary by region. Please check our shipping information at checkout for the most up-to-date details for your area, or get in touch with us if you have any questions about delivery to your location.

12 - How long does delivery take?

Delivery timescales depend on your location. We ship across the UK and Ireland, and orders are typically dispatched within 1–2 business days. You'll receive a confirmation email with tracking information once your order is on its way. For specific delivery estimates to your area, please refer to the shipping information at checkout.

13 - How do I store Werewolf Food?

Store your Werewolf Food in a cool, dry place away from direct sunlight. Once opened, reseal the bag tightly or transfer the food to an airtight container to keep it fresh. Always check the best-before date on the packaging. If you have any questions about storage or shelf life, don't hesitate to get in touch.

14 - Do you offer gift cards?

Yes! Werewolf Food gift cards are available to purchase from our website and make a wonderful gift for any dog owner. Gift cards can be used against any order on our store, including subscriptions. They're delivered digitally, so they're perfect for last-minute gifting too.